FAQ
Student home insurance for private student residences
Who is this student home insurance for?
Home insurance is designed for students living in mainland France or Corsica (including foreign students) who rent accommodation in a university residence, CROUS residence or any other independent dwelling.
The type of accommodation covered includes 1 to 4 rooms maximum. Accommodation may be furnished or unfurnished.
Accommodation may be a single apartment or a shared apartment in a student residence.
Up to what age can you take out a policy?
Student home insurance works if you are under 45 years of age when you sign your contract.
Is home insurance compulsory?
Yes, when you move into a rented property, you are legally obliged to take out a home insurance policy covering at least tenant’s civil liability.
Article 7 of the French law of July 6, 1989 stipulates that tenants must insure themselves against the risks for which they are responsible as tenants, and must provide proof of this when the keys are handed over, and every year thereafter at the request of the landlord. Proof of this insurance is provided by a certificate issued by the insurer or its representative.
So, if you don’t have proof of student home insurance, your landlord can refuse to rent you the accommodation. The landlord can also send you a registered letter with acknowledgement of receipt. If you fail to respond within 1 month of receiving this letter, the landlord may automatically terminate the lease or take out insurance, which may be passed on to you in the form of rent.
You must provide your landlord with a certificate of insurance each year and each time you renew your lease. Etudassur will send this automatically by e-mail when you take out or renew your contract.
You must take out rental risk insurance to protect you against damage caused by fire, explosion or water damage. Of course, in addition to these rental risks, you should also take out a rental insurance policy.
What are the consequences of not taking out insurance?
The French law of July 6, 1989 stipulates that in the event of a claim, you are responsible for any damage you may cause to the building, neighbors and all third parties during the time you occupy your rental property.
If you don’t have student home insurance, the legal and financial consequences of a claim could be extremely serious!
What is Civil Liability?
Civil liability is a legal protection mechanism that covers you when you cause damage to others through fault, imprudence or negligence. French law requires you to pay compensation for any material, physical or immaterial damage caused by yourself, or by persons for whom you are responsible, or resulting from things in your care (articles 1240, 1241 and 1242 of the French Civil Code).
If, for example, you are an amateur sportsman and injure someone, your Civil Liability will cover the financial costs resulting from the damage, such as the victim’s medical expenses.
Otherwise, you’ll have to bear the financial consequences of the damage you cause.
There are several types of Third-Party Liability cover available under a student home insurance policy:
– the classic private liability cover we’ve just mentioned.
– Tenant’s Civil Liability towards the landlord, for damage you may cause to your rented accommodation or the building (such as fire).
– Liability for recourse by neighbors or third parties, which protects you in the event of fire, explosion or water damage causing damage to your neighbors or third parties and originating in your rented accommodation (if, for example, your bathtub leaks and causes water damage to your neighbor on the floor below you).
However, certain types of damage are not covered by the R
Do I have to take out civil liability insurance to do an internship?
Etudassur’s student home insurance includes an automatic Third Party Liability cover (often a paying option for most student home insurance policies). Without a Civil Liability certificate, you won’t be able to do an internship or enroll in a higher education institution. However, if you have third-party liability, you’ll be covered for any damage caused during your student year or work placement: your home insurance will pay.
If you wish to do an internship abroad in certain countries, such as the USA, you will not be issued a student visa without prior attestation of Civil Liability.
You can download a civil liability certificate in your personal space.
What's the difference between traditional home insurance and student home insurance?
Conventional home insurance fulfils the same function as student home insurance. But this second category is designed more for students, as these policies are less expensive, in order to adapt to the economic reality of students. Since students generally have a small budget, student insurance rates are both reasonable and include the maximum possible coverage. We negotiate contracts to avoid paying for unnecessary cover or unreasonable insurance limits.
Hence the need to turn to an insurance company specializing in student insurance, particularly student home insurance.
In our opinion, the aim is to offer Just Right Cost, i.e. the right things at the right price.
Can I get an online insurance quote and take out a policy online?
Using our online quote, you’ll quickly get a summary of the home insurance cover you’d like to take out and the price of your premium, based on the characteristics of the property to be insured and the term of the policy.
If you’re satisfied, you can take out your student home insurance online immediately after receiving your quote, or at a later date.
How do I pay for my contract?
You pay in full by credit card the amount corresponding to the duration of insurance requested at the time of subscription.
When am I covered?
Your policy cover takes effect on the day you choose when you take out the policy. At the very least, coverage can begin on the day you pay for your home insurance policy.
Can I take out my student home insurance in June and move in in September?
Finding student accommodation isn’t always easy, as the supply of rental accommodation can be limited, especially in large cities. If you have found vacant accommodation, but are not moving in until the start of your course or work placement, your landlord may still require you to take out home insurance immediately in order to reserve the vacant property for you. It is imperative that your contract begins on the day indicated on your rental agreement.
How do I renew my home insurance?
If you would like to renew your existing student home insurance policy, go to your personal space and click on “Renew my policy”. Enter a valid email address and your contract number.
If your new rental property differs from your previous one (new address, number of rooms, surface area, heating system, etc.), you can change the characteristics of the property to be insured.
A quotation will be drawn up, specifying the characteristics of the rented property and the price of the insurance.
All you have to do is click on the “pay” option to be insured and receive your insurance certificate.
Can I transfer my contract during the year?
If you’re moving, there are several options:
If you’re staying in a private residence and moving into a studio apartment, we’ll change the address on your student home insurance policy and send you a new insurance certificate.
If you’re moving to a non-university hall of residence or to a CROUS hall of residence, or if you’re still living in a private hall of residence, but in a larger apartment? If so, you’ll need to request a change of address, and we’ll get back to you.
Is it possible to benefit from this insurance when several people occupy a property?
A single person, a shared flat (up to 3 people) or a couple can take out Etudassur home insurance if they have student status.
For a couple, both parties must have student status.
You can even insure your roommates on your student home insurance policy if they have student status. For the new “shared” or “coliving” apartments, insurance must be taken out individually by each tenant. Etudassur offers you an exclusive clause for these apartments. You don’t need to insure more than one main room in this type of accommodation. In the event of a claim in the common areas of this particular dwelling, policy cover is extended to the shared room(s) in proportion to the number of co-tenants. The number of rooms stated in the contract does not include shared rooms.
Is this offer available to scholarship students?
You can take out student home insurance from Etudassur if you are a scholarship student. Like non-scholarship students, you must be under 45.
How can I change my contract?
You can modify your contract at any time via your partner area. You can also contact us by email or by telephone on 01.80.48.14.72, giving us the number of the contract you wish to modify and specifying your request.
It is also possible to change your address if you move to a student accommodation of the same type as those insured by the Etudassur home insurance policy. The accommodation must be in mainland France or Corsica.
How do I stop my contract?
Once you have taken out your student home insurance policy, you have 14 days to cancel it. To do so, log on to your personal space and send us your request, or contact us by telephone.
You won’t incur any costs, you don’t need to provide any proof, and you’ll receive a full refund.
Once the 14-day period has elapsed, the premium paid cannot be reimbursed if the insured home is returned before the end date indicated on your contract. However, you remain covered for third-party liability until that date.
What to do in the event of a claim
Contact us by email at sinistre@etudassur.fr or call us on 03.22.53.45.51.
You can also start your procedure via your personal space.
Thanks to your student home insurance, if you need a professional to come to your home quickly, contact Etudassur’s assistance service on 01.55.98.71.14. available 24/7.
In the event of water damage, turn off the water supply and contact the property manager to stop the leak. If necessary, contact the Emergency Service.
If the leak is coming from a neighboring building, you must fill in a water damage report and have it filled in, then send this document to us.
If you are the victim of theft or vandalism, contact the police or gendarmerie directly to inform them of the offence.
Inform the residence manager and the Emergency Service.
Finally, for your student home insurance to work, lodge a complaint at the police station or gendarmerie. You can also file a complaint by filling in an online declaration on the Ministry of the Interior website. Don’t forget to send us your complaint within 48 hours. For all other claims, inform the residence manager and send us a detailed claim declaration within 5 days by e-mail or via your personal space.
Translated with DeepL.com (free version)
Does civil liability cover disputes with Social Security and the CPAM?
Your student home insurance policy protects you in the event of Social Security proceedings.
The Social Security can take action against you if it considers that you have caused harm to your spouse, or to your ascendants or descendants, if their dependence on the Social Security has nothing to do with your filial relationship with them.
The insurance also protects you against the financial consequences arising from your Civil Liability if you cause damage to third parties, or to one of your home employees due to the intentional fault of another home employee.
Your student home insurance policy protects you from being reimbursed in the event of inexcusable fault on your part in a dispute with the Caisse Primaire d’Assurance Maladie (CPAM). This situation can arise when a domestic employee asks you for compensation for damage suffered (physical or mental suffering, aesthetic or pleasure loss, loss or reduction in opportunities for professional advancement).
Can I be rehoused if my home is no longer habitable?
If you are the victim of a claim covered by your student home insurance policy, you are entitled to a relocation allowance. To do this, contact the assistance department of your contract on 01.55.98.71.14 so that they can find you new accommodation. Etudassur will reimburse you for all costs incurred in relocating you, up to a maximum of €1,000.
How do I cancel my home insurance contract with another insurer?
As an insured tenant of a property, you have the right to cancel your home insurance contract if it is more than 1 year old, thanks to the Hamon law. Your insurer cannot charge you any penalties or additional fees if you change insurers.
First of all, you need to find and take out a new student home insurance policy. Once you have signed your new contract with Etudassur, contact us to let us know that you wish to cancel your old contract. We will then take care of cancelling it. In this way, you authorize us to take all the necessary steps on your behalf with regard to your previous insurer.
As soon as we receive your request, we will process it within a maximum of 72 hours (including working days). 30 days after receipt of the registered letter, your former insurer cancels your home insurance contract, and your new contract with Etudassur begins.
During the transitional period, your rented accommodation is still covered by your previous student home insurance policy. Your previous insurer is obliged to reimburse any sums already paid on a pro rata basis for the remaining months if you had opted for an annual premium.
Home insurance dedicated to CROUS accommodation
What CROUS insurance do you need?
In addition to rental risk cover, it is advisable to take out at least a number of other types of cover. Firstly, personal civil liability and recourse cover for neighbours or third parties.
In CROUS home insurance, glass breakage and theft or vandalism cover are also strongly recommended.
Among the (often) optional cover, it is advisable to take out assistance cover and to insure certain valuable items (such as computer equipment).
The price of student insurance depends on a number of criteria (size of accommodation, age of building, town and level of security). However, Etudassur does not take these criteria into account, to ensure that everyone is equally insured.
Up to what age can you rent CROUS accommodation?
You must be under 28 when you first apply for accommodation and still be studying if you are over 28 when you take out your CROUS home insurance.
This age limit may also be extended in certain situations.
There is no age limit for disabled students.
What are the different types of home insurance for CROUS?
Etudassur offers 3 multi-risk home insurance policies: the CROUS policy at €2.50 per month, which includes the minimum cover required, the “Essentielle” policy (€4.15 per month) and the “XXL” policy (€5.30 per month).
Where can I find my CROUS home insurance?
It’s best to choose an insurer that specialises in home insurance for students and is 100% online, such as Etudassur, the CROUS home insurance expert.
Can I receive the APL for students?
All CROUS accommodation is eligible for the student APL.
What is the minimum price for CROUS accommodation?
The monthly rent starts at €200 for a 9 m2 room.
What is the duration of the contract?
A rental contract lasts between 10 and 12 months (with the possibility of giving notice to leave on 30 June in a university residence).
Home insurance for young workers
Why do I need home insurance?
Home insurance is compulsory for tenants and strongly recommended for homeowners. It protects you financially in the event of damage to your home or the property it contains, as well as for any harm caused to third parties.
What is civil liability?
Civil liability covers damage that you may cause to others, whether material damage or bodily injury. For example, if you cause water damage that affects your neighbour’s home, your civil liability insurance will pay for the necessary repairs.
How do I report a claim?
In the event of a claim, you must report it to our claims management department as soon as possible. You can do this online via your customer area at www.etudassur.fr, by telephone or by emailing us at sinistre@etudassur.fr. Make sure you provide all the necessary information and proof (photos, invoices, etc.).
How do I cancel my home insurance?
All our contracts are tailored to young professionals, with fixed-term contracts covering well-defined periods of 3, 6 or 12 months. These contracts therefore end automatically on the scheduled date without the need to terminate them.
How does assistance work in the event of a claim?
In the event of a claim, our assistance service is available 24/7 to help you. You can contact them via our emergency number on 01.55.98.71.14. We will guide you through the necessary steps to secure your home and initiate repairs.
What kind of cover is suitable for a young working residence policy?
In addition to the cover essential to a good insurance policy (civil liability, fire, water damage and glass breakage), Etudassur offers you tailor-made cover to protect you as effectively as possible, such as loss of keys, theft/vandalism, bedbug eradication and bicycle theft.
Home insurance for individuals.
What is student accommodation insurance?
Student accommodation insurance provides financial protection for students renting a flat or room. It covers damage to the accommodation and the student’s personal belongings in the event of a claim (fire, water damage, theft, etc.).
Why do I need student accommodation insurance?
As a tenant, you are responsible for any damage you may cause to the property. A home insurance policy protects your personal property and provides you with civil liability cover for damage caused to third parties. Home insurance is a legal requirement.
What is the main cover included in student accommodation insurance?
Standard cover includes :
- Tenants’ liability insurance
- Fire cover
- Water damage cover
- Theft and vandalism cover
- Glass breakage cover
- Natural disaster cover
What to do in the event of a claim
In the event of a claim, contact your insurer immediately to report the incident. You will need to provide details of the incident and, if possible, evidence (photos, police reports). Follow your insurer’s instructions for handling your claim.
What happens if I move house?
If you move house, inform your insurer as soon as possible. You can transfer your insurance to the new home or cancel your contract and take out a new one tailored to your new situation.
Fast online subscription
In just a few clicks, fill in your details online, choose your options, make your payment and receive your contract directly by e-mail.
An online customer area
Manage your policy directly from your online customer area and keep in touch with your insurance company to request documents and information and to manage your claims.
No commitment or notice period
To adapt to your mobility as a student or young professional, cancel your contract at any time from your personal space. There’s no charge and no obligation.
Travel insurance for students abroad
What services are included in standard medicine?
Student travel insurance includes the following benefits:
– Consultation and treatment by general practitioners or specialists.
– Analyses, laboratory tests, radiology and pharmacy services.
– Nursing and physiotherapy services (following hospitalisation covered by your student travel insurance).
– Emergency dental treatment.
– Dentures and other prostheses (following a serious accident).
– Optical care (following a typical accident).
When does your insurance not work?
Your student travel insurance cover does not apply in the following cases:
– Dangerous or professional sports.
– In the event of drunkenness.
– If the consequences of an infirmity or medical condition predate the date of signature of the policy.
– Illnesses contracted before departure or health expenses that are unnecessary or not prescribed by an authorised medical practitioner.
– Repatriation assistance does not apply if the minor injuries or illnesses do not prevent the insured from continuing their trip and can be treated in the country where they are studying.
How do you pay for your student travel insurance?
You can pay for your student travel insurance in full when you take out your policy by credit card and Paypal, or opt for monthly direct debit, by SEPA mandate.
If you have opted for monthly payment by SEPA direct debit, please ensure that you have sent us the completed SEPA direct debit mandate, together with the bank details of the account to be debited – valid only for a minimum 4-month subscription on a euro-denominated account domiciled in the Single Euro Payments Area (SEPA zone).
You will be charged €3 per month. The first fee, corresponding to the first monthly instalment, must be paid when you sign up online by credit card or PayPal.
How do you manage your contract from abroad?
Log in to your customer area or download the Easy Claim mobile application to manage your contract 100% online. You can contact our advisers by phone or email.
Use the Easy Claim application as a single portal to manage all your insurance claims, view and download your policyholder card, request hospital cover and find the nearest healthcare professional, anywhere in the world.
- Online customer area
- Multilingual advisers available 24/7
- Direct payment of hospital costs 24/7
- Mandatory healthcare networks in the USA and Mexico
- Direct payment in the USA and Mexico: no advance payment for doctors’ consultations, tests, X-rays and pharmacy expenses (depending on the plan chosen).
ASSISTANCE
Assistance services provided by Europ Assistance
Present in 54 countries with :
- 750,000 referenced partners
- 35 assistance centres with a medical team available 24/7
What is the duration of the contract?
The contract is for a maximum of 12 months.
What types of travel are covered?
Your student travel insurance covers internships abroad, study trips, language stays or au pair stays.
Which countries are covered?
If you choose cover from the 1st euro or CFE cover with APRIL top-up: the main destination country determines the area of cover in which you will be covered. You can extend cover to a higher zone.
Cover is acquired in your country of nationality for periods of less than 90 consecutive days between two stays in your country of destination, only if your country of nationality is included in this list of countries.
Your country of destination will determine your area of cover.
- Zone 1: United States and worldwide.
- Zone 2: Canada, China, Mexico, Monaco, Switzerland, Russia, Singapore, United Kingdom.
- Zone 3: Rest of the world.
Up to what age does the insurance cover apply?
This cover applies to students aged under 35 at the time of signing the student travel insurance policy.
Do the packages include luggage insurance?
Yes, for the loss, theft and total or partial destruction of your luggage and personal effects during your outward and return journeys or during your stay. Cover also applies in the event of theft of your mobile phone or tablet or fraudulent use of your SIM card.
Is legal expenses insurance available?
Yes, for legal fees abroad (up to €3,000 per event) and for the advance of criminal bail abroad (up to €15,000 per event).
Is repatriation assistance available?
Yes, this service for your student travel insurance is available 24 hours a day, 365 days a year.
Please contact our teams
by telephone on +33 (0)1 41 61 23 25,
by e-mail at aic@ea-gcs.com
Our advisers will then find the most appropriate solution for your assistance needs.
Student insurance Come to France
Why do I need health insurance as a foreign student in France?
In France, all students must be covered by health insurance in order to access medical care without having to pay high costs out of pocket. Health insurance is often required to obtain a student visa.
How do I register for Social Security as a foreign student?
You must register on the Assurance Maladie website (ameli.fr) once you are in France. You will need documents such as your passport, student card and proof of address.
Is Social Security registration free for foreign students?
Yes, Social Security registration is free for non-European foreign students enrolled in a French higher education establishment.
What is travel insurance in France, and do I need to take it out?
Travel insurance in France covers medical expenses that are not reimbursed by Social Security. It is highly recommended to reduce your health costs. You can also take out civil liability insurance, which will be required by your school or for your work placement.
What does the Come to France package cover?
With the Come to France package, you’ll be covered for :
- Assistance and repatriation
- Medical expenses in France
- Baggage assistance and flight delays
- Civil liability
What should I do if I am hospitalised?
In the event of hospitalisation, you must call your insurance’s assistance centre. The costs are covered at 100% of the actual costs, up to €150,000.
Quels sont les frais médicaux couverts en dehors de l'hospitalisation à l'étranger ?
Medical expenses other than hospitalisation, such as consultations, visits, X-rays, analyses and pharmacy, are reimbursed at 100% of actual costs, up to €150,000.
What cover is there for loss, theft or damage to baggage?
In the event of loss, theft or damage to baggage, you are covered for up to €3,000 per person, with a limit of €360 per valuable item and a maximum of €720. The excess per case is €30.
What should I do if my baggage or flight is delayed?
If your baggage is delayed for more than 24 hours, you will receive compensation of up to €180 per person. For flight delays of more than 6 hours, compensation is €30 per hour, up to a maximum of €150.