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Any questions?
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Our services are at your disposal
General question
Monday to Friday - 9.00am
to 12:30pm and 2pm to 5.30pm
01.80.48.14.72
contact@etudassur.fr
In the event of a claim
Monday to Friday -9:00am to 12:30pm and 2:00pm to 5:30pm
03.22.53.45.51
sinistre@etudassur.fr
For any emergency
outside opening hours
24/7 assistance
01.55.98.71.14
FAQ
How can I contact Etudassur regarding my request?
Depending on your needs:
🚨 Emergencies (locksmith, leaks, broken windows, temporary housing): 24-hour assistance at 01.55.98.71.14
Report a claim: 03.22.53.45.51 or sinistre@etudassur.fr or the customer portal
General questions: 01.80.48.14.72 or contact@etudassur.frIndiquez.
Always include your policy number in the subject line of your emails.
How long will it take to get a response?
The Etudassur team typically responds to emails within 24 business hours. To speed up the process, include your policy number (in the format ETUxxxxxxxx) in the subject line and be specific about your request.💡 Many tasks (such as requesting a certificate, canceling a policy, or making changes) can be completed instantly through the customer portal without waiting for a response.
How do I file a complaint if I'm not satisfied?
Send a written complaint, including the reason and your reference information, to GROUPE ACCS, 5 rue Bourdaloue, 75009 Paris, or through Hiscox Customer Service. If the dispute remains unresolved after receiving a response, you may file a complaint free of charge with the Insurance Ombudsman (La Médiation de l’Assurance, TSA 50110, 75441 Paris Cedex 09 / mediation-assurance.org).💡 The insurer will acknowledge receipt within 5 business days and commits to responding within a maximum of 2 months.
When can I reach the Etudassur team?
The Etudassur team (for questions and claims) is available during business hours. However, the emergency assistance line (01.55.98.71.14) is available 24 hours a day, 7 days a week—this is the only number to call outside of business hours for an emergency (locksmith, leak, temporary housing).
What is Etudassur's mailing address?
Etudassur is a brand of the ACCS Group, located at 5 rue Bourdaloue, 75009 Paris. This is the address for all official correspondence, including written complaints.
